FAQ

WHEN IS MY ORDER SHIPPING?

Most products are shipped within one business day of placing the order.

Custom/personalized product orders leave the warehouse within 2 - 4 business days of payment.

You will receive an email when your items have been shipped

 

WHEN WILL I RECEIVE MY ITEM?

Your order is going to be shipped via one of the main postal carriers, including USPS, UPS, DHL or Fedex.

Shipping times take between 4 and 8 business days.

Keep in mind that personalized products might take up to an additional 2 - 4 business days to be manufactured.

 

WHERE ARE MY ITEMS COMING FROM?

All our products are shipped from US-based suppliers.

 

CAN I GET A TRACKING NUMBER?

If you didn’t receive a tracking number yet, just send us an email. Our customer service team will get back to you with your tracking number.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Products might be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving your products.

However, we are trying our best to combine shipments whenever possible.

If you have any other questions, send us an email and we will do our best to help you out.

 

WHAT IF MY ITEMS DON'T ARRIVE?

Our mission is to make sure all our customers are satisfied, we will do whatever it takes to get the product you ordered to your doorstep. In the unlikely event your item does not arrive please contact us to rectify the issue

 

Will the COVID 19 Pandemic effect my order?

TRAINED READY & ARMED is following the guidelines issued by the CDC, WHO, and local authorities to keep our team safe. Everyone who can is working from home, and we’re increasing the frequency of cleanings at our fulfillment centers, taking extra care to disinfect highly trafficked areas. Therefore, there may be some slight delays in shipping.